pk63 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") governs the collection, processing, storage, and disclosure of personal information by pk63 ("we", "us", "our"), the operator of the website accessible at pk63.bio and all associated subdomains, mobile applications, and digital platforms (collectively, the "Platform"). By registering for an account or otherwise using the Platform, you acknowledge that you have read, understood, and agreed to the practices described in this Policy.

This Policy applies to all users of pk63's services worldwide, including players located in Pakistan — whether you are in Karachi, Lahore, Islamabad, Faisalabad, or elsewhere. Where local data-protection obligations are applicable, we endeavour to meet or exceed those requirements.

We may update this Policy from time to time to reflect changes in our operations, regulatory requirements, or best practices. The date at the top of this page always reflects the most recent revision. Continued use of the Platform after a material change constitutes your acceptance of the updated Policy.

2. Information We Collect

We collect personal information through several channels. The categories of data we process include:

• Registration Data: Full name, date of birth (used solely for 21+ age verification), email address, mobile number, and preferred currency (PKR).
• Identity Verification (KYC): Government-issued ID (CNIC, passport, or driving licence), proof of address, and where required, a selfie for biometric verification. This information is collected to comply with anti-money-laundering (AML) and responsible-gaming obligations.
• Financial Data: Payment method details associated with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency wallets (e.g., USDT). We do not store full card numbers on our servers; payment data is tokenised by our licensed payment processors.
• Device and Technical Data: IP address, browser type and version, operating system, device identifiers, time zone setting, and referring URLs. This helps us detect fraud and maintain platform security.
• Behavioural and Usage Data: Games played, bets placed, session duration, deposit and withdrawal history, and bonus redemptions. This data is used for account management, responsible gaming monitoring, and product improvement.
• Communications Data: Messages exchanged with our support team via live chat or email, including metadata such as timestamps.
• Voluntary Information: Any additional details you choose to provide when filling out surveys, promotions, or feedback forms on the Platform.

We do not intentionally collect sensitive personal information such as racial or ethnic origin, religious beliefs, or health data, unless specifically required by a regulatory body for AML or responsible-gaming checks.

3. How We Use Your Information

pk63 uses your personal data for the following lawful purposes:

• Account Management: Creating and maintaining your player account, processing deposits and withdrawals, and authenticating your identity on each login.
• Contract Performance: Fulfilling the terms of the player agreement, including crediting winnings, processing bonus awards, and resolving disputes.
• Regulatory Compliance: Verifying that you are aged 21 or over, completing mandatory KYC and AML checks, and filing reports with relevant authorities where legally required.
• Fraud Prevention and Security: Monitoring for suspicious activity, preventing unauthorised access, and protecting the integrity of the Platform and its users.
• Responsible Gaming: Tracking gaming behaviour to detect potential problem-gambling patterns, enforcing self-exclusion requests, and providing resources linked to international responsible-gaming organisations.
• Customer Support: Responding to your queries, complaints, and technical issues in a timely manner.
• Marketing (with consent): Sending you promotions, PSL season offers, bonuses, and news about pk63's latest features — only if you have opted in. You may withdraw consent at any time.
• Analytics and Improvement: Understanding how players use the Platform so we can fix bugs, improve user experience, and develop new features.

4. Sharing of Personal Data

pk63 does not sell your personal information to third parties. We may, however, share data with the following categories of trusted recipients strictly on a need-to-know basis and under binding confidentiality and data-protection agreements:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency settlement providers require transactional data to execute deposits and withdrawals.
• Identity Verification Partners: Licensed KYC and AML service providers who verify government-issued documents and screen against watchlists.
• Technology and Hosting Providers: Cloud infrastructure and security vendors who maintain our servers and networks. All such vendors are contractually obliged to protect your data.
• Game Software Providers: Certified RNG (Random Number Generator) game studios may receive anonymised session data to resolve disputes or certify game outcomes.
• Legal and Regulatory Bodies: Courts, law-enforcement agencies, regulators, or licensing bodies where disclosure is required by law or necessary to protect the legal rights of pk63 or third parties.
• Business Transfers: In the event of a merger, acquisition, or asset sale, player data may be transferred to the successor entity subject to equivalent privacy protections.

5. Cookies and Tracking Technologies

pk63 uses cookies and similar tracking technologies to deliver a secure and personalised experience. Cookies are small text files placed on your device when you visit the Platform. We use the following categories:

• Strictly Necessary Cookies: Essential for the Platform to function — login sessions, security tokens, and shopping cart equivalents for bet slips. These cannot be disabled.
• Performance and Analytics Cookies: Collect anonymised data about how visitors navigate the Platform, which pages are most popular, and where errors occur. This helps us improve overall performance.
• Functionality Cookies: Remember your preferences such as language, currency (PKR), and display settings so you do not have to re-enter them on every visit.
• Targeting and Marketing Cookies: Used only with your consent to deliver relevant promotions and measure the effectiveness of our campaigns. You can opt out at any time via your browser settings or our cookie preference centre.

Most web browsers allow you to control cookies through their settings. Please note that disabling strictly necessary cookies may impair certain functions of the Platform, including login and payment processing.

6. Data Retention

We retain your personal data for as long as your account remains active or as required to fulfil the purposes set out in this Policy. Specific retention windows include:

• Active Account Data: Retained for the lifetime of your account plus a mandatory post-closure period to satisfy AML and regulatory audit requirements.
• Transaction Records: Financial records are kept for a minimum of five (5) years following the relevant transaction, in accordance with international AML standards.
• KYC Documents: Identity verification documents are stored for a minimum of five (5) years after account closure or the last transaction, whichever is later.
• Support Communications: Chat logs and email correspondence are retained for two (2) years to allow us to resolve recurring disputes and improve service quality.
• Marketing Preferences: Consent records are kept for the duration of your account plus an additional three (3) years as evidence of opt-in status.

Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with you.

7. Data Security

pk63 implements a layered security architecture to protect your personal information against unauthorised access, disclosure, alteration, and destruction. Our measures include:

• 256-bit TLS encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data at rest, including KYC documents and payment tokens.
• Multi-factor authentication (MFA) options available for all player accounts.
• Regular penetration testing and vulnerability assessments conducted by independent security firms.
• Strict role-based access controls limiting internal staff access to personal data on a need-to-know basis.
• 24/7 automated monitoring and intrusion-detection systems.

While we employ industry-leading safeguards, no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected users promptly in accordance with applicable notification requirements.

8. Your Rights as a Data Subject

Regardless of your location — whether you are a player in Karachi, Lahore, Islamabad, or anywhere in Pakistan — pk63 respects the following rights in relation to your personal data:

• Right of Access: You may request a copy of all personal data we hold about you at any time.
• Right to Rectification: If any of your information is inaccurate or incomplete, you have the right to request a correction.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: You may ask us to limit the way we use your data in certain circumstances — for example, while a dispute is being investigated.
• Right to Data Portability: You may request a structured, machine-readable copy of data you have provided to us.
• Right to Object: You have the right to object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our Data Protection team at [email protected]. We will respond to all verified requests within 30 days. We may need to verify your identity before acting on a request to protect against unauthorised access to another person's data.

9. International Data Transfers

pk63 operates as an internationally licensed gaming platform. Your personal data may be processed on servers located outside Pakistan. Whenever data is transferred across borders, we ensure appropriate safeguards are in place — such as contractual clauses that impose equivalent data-protection obligations on the receiving party — so that your information receives a consistent level of protection regardless of where it is processed.

10. Minors and Age Verification

pk63 is strictly an adult platform. You must be at least 21 years of age to register and play. We do not knowingly collect personal data from individuals under 21. During the registration process, all users must confirm their age, and we may request identity documents at any stage to verify this.

If we discover — through KYC review, parental report, or any other means — that a user is under the required age, we will immediately suspend the account, invalidate any winnings, and securely delete all associated personal data to the extent legally permissible.

Parents and guardians who believe their child may have registered on the Platform should contact us immediately at [email protected] so we can investigate and act without delay.

11. Third-Party Links

The Platform may contain links to third-party websites or services for informational purposes. This Policy applies solely to pk63's own Platform. We are not responsible for the privacy practices of any third-party site, and we encourage you to review the privacy policies of any external sites you visit. We do not endorse, control, or assume liability for third-party content or data practices.

12. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way we handle your personal data, please reach out to our dedicated support team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 inside your pk63 account dashboard

We take all privacy complaints seriously and aim to resolve them within 30 days. If you remain unsatisfied with our response, you may escalate your complaint to the relevant data-protection authority or the gaming regulatory body under whose jurisdiction pk63 operates.